Egypt

Egypt's labor pool has strengthened markedly since the 2022 edition, and hiring for agents, team leads, voice, non-voice, and customer care roles is seen as a clear strength. Sourcing for content moderation, accounts receivable, and revenue generation also draws solid support. The public education system's language and career training, and the ease of bringing in foreign workers, are viewed with more caution.

Opinion on the ecosystem is split, and it has softened since last year. Competitors' international image and the government's openness to dialogue are seen most positively, while GAFI, industry unity, and ITIDA draw more moderate support. Fiscal incentives and freedom from interference in international promotion are where sentiment is most lukewarm.

Hotels, restaurants, leisure, and airports lead an infrastructure picture that has turned very positive over the past year. Internet, fixed lines, and the power grid are all well regarded. Mobile internet, public transport, and international travel connections draw slightly less enthusiasm.

Every commercial property option now draws strong support, a marked rise since 2022. Leasing, purchasing, retrofitting existing buildings, and sourcing space across several cities all draw very positive views, as do plug-and-play facilities and co-working space.

Egypt is seen as a safe place to work and visit, especially for business travelers and staff commuting on public transport. Law enforcement draws a more measured response, with its responsiveness rated above its trustworthiness and helpfulness.

Egypt's political picture is mixed. The central bank and the judiciary are seen as the most independent institutions, while core government and the civil service are viewed with more caution. Confidence in the electoral process and foreign policy orientation is moderate.

Economic stability raises the most concern. Currency stability and inflation draw the weakest confidence, while the management of public finances and tax rates is viewed more moderately.