How confident are you in your capacity to recruit for the following positions in your country?
- Agents81.8%
- Team leads81.8%
- Managers76.4%

Overall confidence rating
73.1%
After easing since last year, labor confidence now sits at a moderate level. Hiring for agents, team leads, and voice, non-voice, and customer care roles is seen as a strength, as is sourcing work visas, while managers and specialist roles draw more measured support. Revenue generation, recruiting foreign workers, and the public education system draw the weakest confidence.
How confident are you in your capacity to recruit for the following positions in your country?
How confident are you in your capacity to recruit for the following functions within your country?
How confident are you in the public education system's ability to teach the necessary skills for a career in an international CX delivery environment?
How confident are you in the public education system's ability to train world-class language skills?
Ecosystem sentiment has fallen markedly over the past year to a moderate level. Freedom from government interference draws the most confidence, while industry unity, favorable legislation, dialogue with government, fiscal incentives, and the National Investment Council's lobbying draw more measured support. The Asociación Hondureña de Maquiladores' alignment with industry needs is the weakest point.
How confident are you that your competitors present a professional, attractive image of your country to international clients and prospects?
How confident are you that the country's CX and BPO players are unified and collaborate effectively to maximize the industry's success?
How confident are you in the government's ability to engage in open dialogue with the BPO / CX industry?
How confident are you in the government bodies involved in investment promotion in their ability to lobby for favorable industry regulations?
How confident are you in the national BPO / CX association or cluster's alignment with the industry's needs?
Infrastructure gets a moderate reading. Hotels, restaurants, and leisure draw the most confidence, and mobile voice, fiber internet, and fixed lines are also viewed positively. Airports, mobile internet, and travel connections draw more moderate support, while the power grid and especially public transport are seen as the weak points.
How confident are you in the quality of the following utilities in your country?
How confident are you in the quality of the following services in your country?
Property sentiment has improved since 2022, though it settles at a moderate level. Leasing draws the strongest support, with plug-and-play facilities, retrofitting existing buildings, and purchasing also viewed positively. Sourcing space across multiple cities and co-working space draw more measured confidence.
How confident are you in the availability of commercial property options for BPO/CX operations in your country?
How confident are you in the ease of retrofitting existing commercial property for BPO in your country?
How confident are you in the ability to source commercial properties across multiple cities for CX/BPO operations in your country?
Security is viewed more favorably than at the last index, though it remains moderate. Business travelers are seen as very safe, while confidence is low for staff commuting on public transport and for law enforcement, particularly its trustworthiness and helpfulness.
How confident are you that foreign business travelers will be safe visiting your country?
How confident are you that the local labor force is safe using public transportation for commuting?
How confident are you that local law enforcement is trustworthy and helpful?
How confident are you that local law enforcement will respond to criminal activity promptly and efficiently?
Political stability is the area of greatest concern. Foreign policy orientation and the central bank draw moderate confidence, while the peaceful transfer of power after elections and the fairness of the electoral process are viewed with more caution. The judiciary, law enforcement, the civil service, and especially core government draw very low confidence.
How confident are you in the foreign policy orientation of your country's government?
How confident are you in the fairness and competitiveness of your country's electoral process?
How confident are you that your country will perform a peaceful transition of power after elections?
How confident are you that the following public services are free from corruption and/or outside influence?
Since the 2022 edition, confidence in the economy has slipped and is now low. Currency stability and tax rates draw moderate confidence, while inflation and the management of publicly owned utilities are viewed with more caution. The management of public finances draws the weakest support.
How confident are you in the government's ability to manage publicly-owned utilities and services?
How confident are you in the government's ability to manage the country's public finances?