How confident are you in your capacity to recruit for the following positions in your country?
- Agents86.7%
- Team leads83.3%
- Supervisors83.3%
- Managers76.7%
- Executives56.7%
Honduras
Overall confidence rating
75.2%
Honduras offers a well-regarded talent pipeline for most BPO roles, bolstered by multilingual capabilities and rising interest from international investors. Still, perceptions of weak governance, an unreliable power grid, and fragmented public services point to challenges in creating a stable and cohesive environment for sustained industry growth.
Local labor market
Respondents in Honduras are highly confident in their ability to source talent for every role and position except managers, executives, and content moderation. There appear to be pools of French, Portuguese, and Italian speakers despite a lack of confidence in the education system’s ability to teach these languages.
2024Confidence rating
80.7%
How confident are you in your capacity to recruit for the following roles within your country?
- Customer care90%
- Technical support86.7%
- Content moderation66.7%
- Finance & accounting83.3%
- Marketing & sales83.3%
- Back-office admin90%
- Voice90%
- Non-voice86.7%
How confident are you in your capacity to recruit for the following languages within your country?*
*Note: Language scores are for guidance only and not factored in to the overall confidence rating
There's an opportunity to keep an English base in Honduras, adding German or Dutch—as an example—from eastern Europe or South Africa.
- Ease of sourcing work visas for internationals83.3%
- Talent availability in Tier 2 locations80%
- Talent availability in Tier 3 locations73.3%
How confident are you in the public education system's ability to teach the necessary skills for a career in an international CX delivery environment?
How confident are you in the availability of domestic graduates to fill BPO/CX roles?
How confident are you that the majority of domestic students will remain in your country after graduating?
How confident are you in your public education system's ability to teach the following languages?*
*Note: Language scores are for guidance only and not factored in to the overall confidence rating
While bilingual schools aren't part of the public education system, they're regulated by the Ministry of Education for their curriculum to mirror US-based school system.
BPO ecosystem
While there’s high trust in the country’s investment promotion agency to support BPO, respondents lack confidence in the unification of the industry and the government’s ability to discuss its impact on the country.
2024Confidence rating
78.2%
- Close alignment with industry needs100%
- Soft-landing support for market entrants100%
- Long-term support for incumbents100%
The only possible threat to profits in the last five years was related to the removal of hourly pay vs. permanent contracts; major BPOs just adapted. Operational-wise, the agency continues to support the industry's needs regarding WFH, imports, etc.
How confident are you in CNI Honduras' ability to lobby the government for favorable industry regulations?
How confident are you in the Asociacion Hondureña de Maquiladores (AHM) alignment with the industry's needs?
How confident are you that your competitors present a professional, attractive image of your country to international clients and prospects?
How confident are you that the country's CX and BPO players are unified and collaborate effectively to maximize the industry's success?
How confident are you in the government's ability to engage in open dialogue with the BPO industry?
- Quality of fiscal incentives76.7%
- Favorable legislation for BPO industry73.3%
- Lack of government interference83.3%
This year, we’ve seen a large number of international companies either opening facilities in Honduras or conducting mergers and acquisitions with local operators.
Industry bodies
Investment promotion agencyNational Investment Council (CNI)cni.hnBPO associationAsociación Hondureña de Maquiladores (AHM)
Infrastructure
While hospitality, leisure, telecommunications, and digital connectivity appear strong, respondents voice doubt about the reliability of Honduras’s power grid and public transport.
2024Confidence rating
82.5%
How confident are you in the quality of the following utilities in your country?
- Fiber internet90%
- Fixed phone lines90%
- Mobile (voice)86.7%
- Mobile (internet)86.7%
- Roads & throughfare80%
- Power grid63.3%
How confident are you in the quality of the following services in your country?
- Food & restaurants93.3%
- Hotels & accommodation90%
- Leisure activities90%
- Airports86.7%
- Healthcare70%
- Public transport63.3%
There have been multiple investments in infrastructure post-pandemic, especially in airports. There’s also steady growth in the development of government portals that speed up customs import, along with digital access for banking and commerce.
Commercial property
Confidence in the availability and cost-competitiveness of commercial property is high in Honduras. Only lower confidence in co-working spaces and non-metro areas holds it back in this category.
2024Confidence rating
78.1%
How confident are you in the availability of the following options for commerical property?
- Office space86.7%
- Warehouses83.3%
- Plug and play73.3%
- Co-working space63.3%
- Leasing options86.7%
- Purchasing options83.3%
How confident are you in the cost-competitiveness of leasing commercial property in your country?
How confident are you in the cost-competitiveness of purchasing commercial property in your country?
How confident are you in the ability to leverage non-metropolitan areas for commercial space in your country?
BPOs should be buying land on the borders of major cities to build their facilities as it’s the best investment in the long run. Strangely, major players are still leasing rather than taking advantage of this opportunity.
Safety & Security
While the general sentiment is that travelers to Honduras will not experience safety issues, confidence could be higher in the safety of public transport and the reliability of law enforcement.
2024Confidence rating
70%
How confident are you that foreign business travelers will be safe visiting your country?
How confident are you that the local labor force is safe using public transportation for commuting?
How confident are you that local law enforcement is trustworthy and helpful?
How confident are you that local law enforcement will respond to criminal activity promptly and efficiently?
How confident are you that your country will perform a peaceful transition of power after elections?
Honduras has very well-equipped and intentioned law enforcement entities as well as a system in place to provide for these needs regardless of the party in government power.
Political Stability
Respondents in Honduras are noticeably concerned about the stability of their government, with very low confidence materializing across the board.
2024Confidence rating
52.2%
How confident are you that the following public services are free from corruption and/or outside influence?
- Core government36.7%
- Civil service50%
- Central bank70%
- Law enforcement50%
- Judiciary46.7%
How confident are you in the foreign policy orientation of your country's government?
How confident are you in the fairness and competitiveness of your country's electoral process?
How confident are you in the government's ability to manage publicly-owned utilities and services?
How confident are you in the government's ability to manage the country's public finances?
Honduras is recovering from the aftermath of its previous corrupt government. Most institutions have stabilized, and bad actors have been weeded out, but our political system is still fragile.
Economic Stability
Respondents in Honduras expressed moderate confidence that the economy will remain stable through 2025, with no standout trends in either a positive or negative direction.
2024Confidence rating
72.5%
- Overall stability66.7%
- Managable inflation (2025)70%
- Manageble tax rates (2025)76.7%
- Stable currency (2025)76.7%
Our economy depends directly on the behavior of the US dollar. We do have high exports of palm oil and coffee, but a high percentage of our GDP comes from money sent home by Hondurans living abroad.
Annual Comparison
Honduras