Guatemala

Hiring confidence has risen markedly since the last index, with voice, customer care, and non-voice roles, and agents through managers, seen as a clear strength. Content moderation, accounts receivable, and revenue generation draw slightly less but still solid support. The public education system's language and career training, foreign worker recruitment, and work visas are viewed with more caution.

The ecosystem has improved since the 2022 edition, though it remains moderate. The image competitors present to international clients and the government's hands-off approach to operations and promotion are seen as clear strengths. Industry unity, dialogue with government, legislation, and fiscal incentives draw more moderate support, as do PRONACOM and AGEXPORT.

Hospitality, internet, fixed lines, and mobile coverage lead infrastructure sentiment, which is now very positive after improving since last year. The power grid, airports, and international travel connections are also well regarded. Public transport is the clear weak spot, drawing low confidence.

Commercial property is now held in high regard, having gained ground over the past year. Retrofitting, leasing, and plug-and-play facilities draw very positive views, while purchasing, co-working, and sourcing space across multiple cities are well regarded with a little less enthusiasm.

Since 2022, security sentiment has improved markedly, and business travelers are now seen as very safe. Staff safety on public transport and police responsiveness draw moderate confidence, while the trustworthiness of law enforcement is viewed with more concern.

Political stability draws low confidence, though it has edged up since the last index. Foreign policy orientation draws high confidence, and a peaceful transition of power and the central bank are viewed moderately. Confidence in the electoral process and the civil service is low, and the judiciary, core government, and law enforcement draw the weakest confidence.

Guatemala's economic outlook has strengthened since the 2022 edition, though it remains moderate. Currency stability is seen as a clear strength and tax rates are well regarded, while the management of utilities and inflation draw more moderate views. The management of public finances is the main concern.