Mexico

Hiring for voice, customer care, and front-line agents inspires very high confidence in Mexico, as does sourcing team leads, managers, and non-voice and technical support talent. Most specialist roles, work visas, and the public education system's language training are also well regarded, while content moderation and the system's career preparation draw more moderate views. Recruiting foreign workers is the one clear concern.

The ecosystem gets a mixed reception. The image competitors present to international clients is seen as the clearest strength, while industry unity, the Instituto Mexicano de Telemarketing, and the government's openness to dialogue draw moderate support. Confidence is low in favorable legislation and in the Secretaría de Economía's ability to lobby for the industry, and fiscal incentives draw the weakest support.

Internet, fixed lines, the power grid, and mobile coverage are all highly regarded, and infrastructure sentiment has strengthened since 2022 to a very positive level. Hospitality draws especially strong views, including unanimous confidence in food and restaurants. Public transport, airports, and international travel connections draw slightly less enthusiasm but are still seen positively.

Since the last index, property has climbed to a high level of confidence. Leasing, retrofitting, purchasing, co-working, and sourcing space across multiple cities all draw very positive views, while plug-and-play facilities draw somewhat less enthusiasm.

Business travelers and staff commuting on public transport are seen as very safe, and that view has improved since the 2022 edition. Law enforcement draws more moderate confidence, for both its responsiveness and its trustworthiness.

A peaceful transition of power after elections draws high confidence within a moderate political picture. The central bank, the electoral process, and foreign policy orientation draw moderate support, while confidence in core government, the civil service, the judiciary, and law enforcement is low.

Economic confidence is up since last year but still moderate. Public finances, utilities, inflation, and tax rates draw similar measured support, with the stability of the peso viewed with slightly more caution.